Terms and Conditions for Man And Van Bermondsey
These Terms and Conditions govern the provision of man and van services in Bermondsey and apply to every booking made with us for household, commercial, student, or light transport work. By requesting a quotation, confirming a booking, or allowing our team to begin work, the customer agrees to be bound by these terms. These conditions are intended to set out the rights and responsibilities of both parties clearly, including how bookings are arranged, how payments are handled, what happens if a job changes or is cancelled, and how liability is limited.
In these terms, references to “we”, “us”, or “our” mean the service provider operating the Man and Van Bermondsey service, and “you” or “the customer” means the person, business, or organisation making the booking. The service may include loading, unloading, transport, delivery, collection, and other agreed moving tasks. Unless otherwise agreed in writing, all services are provided on a pre-booked basis and are subject to availability, vehicle capacity, access conditions, and lawful use of the goods being moved.
We reserve the right to update these terms at any time. Any updated version will apply to future bookings once published or otherwise made available, but not to services already accepted unless required by law or agreed in writing. Customers are responsible for reviewing the terms that apply at the time of booking. If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force.
Booking Process
All bookings are subject to confirmation. A quotation, estimate, or availability check does not itself create a binding agreement until the booking is confirmed by us. To make a booking for a van and man service, the customer must provide accurate and complete details, including the collection and delivery addresses, preferred dates and times, floor levels, access restrictions, item descriptions, any need for additional labour, and whether the items include fragile, valuable, heavy, or unusually large goods. The customer must also disclose any requirement for parking arrangements, lift access, waiting time, or special handling.
We may provide an estimate based on the information supplied. If the actual job differs from the details provided, the price, timing, and vehicle or staffing requirements may change. A booking is considered accepted only when we issue a confirmation by phone, email, text, or other written communication, or when work has started and we have agreed to proceed. We may decline or cancel a proposed booking if the information is incomplete, if the job is unsafe, unlawful, outside our capacity, or if the requested service cannot reasonably be delivered.
Customers must ensure that the booking details remain correct up to the date of the service. Any significant changes, including an increase in volume, additional stops, access restrictions, or changes to the property type, should be notified as soon as possible. We may adjust the job specification, estimate, or completion time accordingly. If the change materially affects the service, we may require a revised quote or request that the booking be rescheduled.
Service Conditions and Customer Responsibilities
The customer is responsible for ensuring that all items are properly packed, labelled where appropriate, and ready for loading at the agreed time. Unless specifically agreed otherwise, we do not provide specialist packing services, dismantling beyond normal handling, or installation of appliances and fixtures. The customer should make sure that the goods are fit for transport and that any hazardous or restricted items are declared in advance. We may refuse to move items that are unsafe, illegal, or likely to cause damage, injury, or contamination.
The customer must have the right to instruct us to handle the goods and must ensure that no third-party rights are infringed. If there are access issues, such as narrow staircases, no lift, timed entry, restricted parking, or security controls, the customer must make reasonable arrangements and inform us in advance. Delays caused by unavailable keys, building access problems, parking restrictions, or incomplete preparation may incur additional waiting time charges or result in the service being delayed or cancelled.
Where the customer or a nominated representative is not present at collection or delivery, we may rely on written instructions supplied in advance. However, we are not responsible for misunderstandings arising from unclear instructions. If the recipient cannot be reached, refuses delivery, or if access is impossible, we may store the items temporarily, return them to the sender, or leave them in a safe place only where lawful and expressly agreed. Any additional costs will be charged to the customer.
Payments, Charges, and Invoicing
Unless otherwise agreed, charges are based on the quotation provided, the actual time worked, the vehicle used, the distance travelled, the labour required, and any agreed extras such as dismantling, additional stops, or waiting time. For a man with a van service, rates may be hourly, fixed-price, or project-based depending on the nature of the work. Prices may be subject to minimum charges, call-out fees, congestion or parking costs, and other agreed expenses. Any estimate is provided in good faith but may change if the scope of work changes or if there are unforeseen circumstances that affect completion.
Payment terms will be confirmed at booking or on the invoice. We may require a deposit, full payment in advance, partial payment during the job, or immediate payment on completion. Accepted payment methods may include bank transfer, debit card, credit card, cash, or other methods stated at the time of booking. Where payment is due on completion, it must be made without set-off or deduction unless required by law. If payment is not made when due, we may charge interest and recovery costs to the extent permitted by law.
Any agreed quotation is based on the customer’s described requirements and assumes that the work can be carried out during normal conditions. If we encounter additional labour, extra mileage, delays beyond our control, or services not included in the original scope, we may invoice for the reasonable additional cost. A written invoice or receipt may be issued after the service. It is the customer’s responsibility to review all charges promptly and raise any query within a reasonable time.
Late Payment and Disputed Charges
If a customer disputes an invoice, they must notify us promptly and provide reasons and supporting details. Undisputed amounts remain payable by the due date. Any failure to pay undisputed sums may result in suspension of future bookings and pursuit of recovery action. We may also recover reasonable administrative, legal, and collection costs where permitted by applicable law.
Cancellations, Rescheduling, and Waiting Time
Bookings may be cancelled or rescheduled by either party, but notice requirements apply. If the customer wishes to cancel, they should notify us as soon as possible. Cancellation charges may apply depending on the amount of notice given, whether the team has already been dispatched, and whether preparation or fuel costs have already been incurred. A late cancellation may be charged in full or in part, especially where the service slot cannot be reallocated. Any deposit paid may be retained or applied against cancellation costs where lawful and reasonable.
If the customer requests a change to the date or time, we will try to accommodate it where availability permits, but rescheduling is not guaranteed. We may treat a rescheduled booking as a new booking if operationally necessary. If we must cancel due to vehicle breakdown, staff unavailability, adverse weather, safety concerns, or other circumstances outside our control, we will use reasonable efforts to offer an alternative time or date. Our liability for cancellation is limited to refunding any payment received for services not performed, unless otherwise required by law.
Waiting time may be charged where we arrive at the agreed time and the customer, recipient, or access arrangements are not ready. We are not obliged to wait indefinitely. If waiting would compromise other bookings, safety, or legal parking conditions, we may leave the site and charge a cancellation or wasted journey fee. Where a delay is caused by our team, we will seek to complete the service as efficiently as possible and keep the customer informed.
Liability and Limitations
We will take reasonable care when handling goods, property, and premises. However, the customer acknowledges that removal and transport work carries risks, especially where goods are fragile, heavy, oddly shaped, or poorly packed. We are not responsible for pre-existing damage, normal wear and tear, or damage arising from hidden defects in items or access routes. The customer should notify us of any item requiring special handling, insurance, or protective measures.
To the fullest extent permitted by law, we exclude liability for loss of profit, loss of business, loss of opportunity, indirect loss, or consequential damage. Our total liability for direct loss arising from any single booking shall be limited to the amount paid or payable for that booking, except where liability cannot lawfully be limited. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
If damage occurs, the customer must report it as soon as reasonably practicable and provide evidence, including photographs where possible. We may inspect the goods, packaging, and location before making any decision. Claims not notified within a reasonable time may be difficult to investigate and may be rejected where delay has prejudiced our ability to assess the matter. Customers are encouraged to maintain their own insurance for high-value goods, specialist items, and any items of sentimental importance.
Customer Property and Storage
If items are left with us temporarily by agreement, we will take reasonable care but do not provide long-term storage unless expressly agreed in writing. Any storage arrangement may be subject to separate conditions, fees, access rules, and liability limitations. Items not collected within the agreed period may attract further charges, subject to lawful notice requirements.
Waste Regulations and Prohibited Items
Any disposal, clearance, or removal of waste as part of the service must comply with UK waste regulations and all applicable environmental laws. We do not unlawfully transport, dump, or dispose of controlled waste. If a booking includes waste removal, the customer must describe the waste accurately and disclose whether it includes household waste, garden waste, construction debris, electrical equipment, or other regulated material. We may require proof that any waste transfer is lawful and that the customer has the right to arrange disposal.
The customer must not present hazardous, toxic, flammable, explosive, corrosive, infectious, or otherwise dangerous materials without prior written agreement and the necessary documentation. Items that commonly require special handling include gas bottles, chemicals, asbestos-containing materials, medical waste, batteries in bulk, pressurised containers, and certain electrical or electronic equipment. If prohibited items are discovered during the job, we may stop work immediately, refuse to transport the items, and charge for the time already spent and any return journey or disposal-related costs.
Where waste transfer is permitted, any required paperwork, labels, or declarations must be completed truthfully. The customer remains responsible for the accuracy of the description of waste and for ensuring that the waste originates from the appropriate premises or activities. We may refuse a clearance or refuse to load certain materials if doing so would breach environmental law, licensing requirements, or our safety procedures. No part of these terms authorises unlawful disposal.
Force Majeure, Data, and Miscellaneous Provisions
We are not liable for failure or delay caused by events beyond our reasonable control, including severe weather, traffic disruption, road closures, accidents, industrial action, government restrictions, fire, flood, illness, or interruption of utilities or systems. In such circumstances, we may postpone, alter, or cancel the service and will act reasonably to minimise inconvenience. If performance becomes impossible or unsafe, either party may suspend the booking without liability for breach, subject to any lawful refund obligations.
Any personal data supplied for a booking will be used only for administering the service, communicating about the booking, handling payments, and keeping necessary records, in accordance with applicable UK data protection law. We may retain records for lawful business, tax, insurance, or compliance purposes. Customers should ensure that any personal data about third parties shared with us is disclosed lawfully and with appropriate authority.
If any term is waived on one occasion, that does not mean it is waived on any other occasion. No person other than the customer and us may enforce these terms unless permitted by law. These terms, together with any written quotation or booking confirmation, form the entire agreement between the parties for the relevant service, unless a separate written contract says otherwise.
Governing Law and Jurisdiction
These terms and any dispute or claim arising from or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If the customer is based elsewhere, this provision still applies to the extent permitted by law.
This legal page is intended to provide clear and fair rules for the use of our Man and Van Bermondsey services. By booking, the customer confirms that they have read, understood, and accepted these terms and agree to comply with all applicable laws and reasonable service conditions. If there is any inconsistency between a quotation, booking note, and these terms, the specific written agreement for the booking will apply only to the extent it does not conflict with mandatory law. These terms should be read carefully before confirming any booking.