Terms and Conditions for Man and Van Bermondsey Services

These Terms and Conditions set out the basis on which Man and Van Bermondsey provides man and van and removal services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 Company, we, us, our: Refers to the business trading as Man and Van Bermondsey providing man and van and related removal services.

1.2 Customer, you, your: Refers to any person, firm or company booking or using our services.

1.3 Services: Refers to any man and van, domestic or commercial removal, transportation, loading, unloading, packing, or associated services provided by us.

1.4 Goods: Refers to any items, belongings, furniture, equipment, or materials that we are asked to move, handle, or dispose of as part of the services.

1.5 Contract: Refers to the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

2.1 We provide man and van and removal services primarily within Bermondsey and surrounding areas, as well as to and from other locations within the United Kingdom, subject to availability.

2.2 The exact scope of services, including collection and delivery addresses, dates, times, number of operatives, and estimated duration, will be set out in your quotation or booking confirmation.

2.3 We reserve the right to decline any booking where we reasonably consider that the work cannot be carried out safely, lawfully, or within the limitations of our vehicle size, equipment, or staffing.

3. Booking Process

3.1 Bookings may be made by you through our website, by message, or by other agreed communication channels. A booking is not confirmed until we have issued explicit confirmation to you.

3.2 When making a booking, you must provide accurate details, including:

a. Full collection and delivery addresses

b. Access information at both addresses, including floor level, lifts, parking restrictions, and any likely obstacles

c. A clear description and approximate quantity of the goods to be moved

d. Any special handling requirements, such as fragile, heavy, bulky, or valuable items

3.3 Quotations are based on the information you provide at the time of booking. If the actual work differs significantly from the description provided, we reserve the right to amend the price, extend the time required, or refuse to carry out part or all of the work.

3.4 Any estimated time for completion of the services is provided in good faith but is not guaranteed. Factors such as traffic, access issues, waiting times, and unforeseen difficulties may affect the duration of the work.

4. Quotations and Pricing

4.1 Quotations may be given as a fixed price or based on an hourly rate, depending on the nature and scale of the job. The basis for charging will be clearly stated at the time of booking.

4.2 Fixed price quotations are given on the assumption that:

a. The information provided by you is complete and accurate

b. Access is reasonable and safe at all locations

c. There are no unexpected delays beyond our control, such as waiting for keys, long walking distances, or inability to park within a reasonable distance

4.3 Where services are charged on an hourly basis, the charging period commences when our vehicle and operatives arrive at the agreed collection address and ends when unloading is completed at the final delivery address, subject to any minimum charge period specified in your booking confirmation.

4.4 Additional charges may apply for:

a. Waiting time caused by delays outside our control

b. Extra items or services not originally agreed

c. Congestion charges, tolls, parking fees, penalty charges, or similar costs incurred while providing the services

d. Handling particularly heavy, awkward, or specialist items where extra operatives or equipment are required

5. Payments

5.1 You agree to pay the charges stated in your quotation or booking confirmation, together with any additional charges properly incurred under these Terms and Conditions.

5.2 We may require a deposit or prepayment to secure your booking. Any such requirement will be communicated at the time of booking.

5.3 Unless otherwise agreed in writing, the balance of the charges is payable on completion of the services on the day of the move. We may refuse to unload goods until payment has been received in full.

5.4 Payment methods will be stated at the time of booking. You are responsible for ensuring that you have an accepted method of payment available on the day of the move if payment is due on completion.

5.5 If payment is not made when due, we may:

a. Charge interest on the overdue amount at the statutory rate permitted under UK law

b. Withhold delivery of goods until full payment is received, with any additional storage or delay costs payable by you

c. Take legal action to recover any outstanding sums, including reasonable costs of recovery

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by giving us notice as early as possible.

6.2 If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.

6.3 If you cancel within 7 days but more than 48 hours before the scheduled service date, we may retain part or all of any deposit to cover our reasonable costs and loss of bookings.

6.4 If you cancel within 48 hours of the scheduled service date, or fail to be present or contactable at the agreed time and location, we reserve the right to charge up to 100 percent of the quoted price.

6.5 If you wish to change the date, time, or scope of the services, we will use reasonable efforts to accommodate your request but cannot guarantee availability. Changes may result in an adjusted quotation or additional charges.

6.6 We may cancel or postpone the services if:

a. You fail to provide accurate or sufficient information about the job

b. We reasonably consider that the job cannot be carried out safely or legally

c. Severe weather, road closures, vehicle breakdown, illness, or other events beyond our control prevent us from attending. In such cases, we will seek to reschedule the services as soon as reasonably possible, and our liability will be limited to any prepayments you have made for the affected booking.

7. Customer Responsibilities

7.1 You are responsible for:

a. Ensuring that all goods to be moved are properly packed and prepared unless we have expressly agreed to provide packing services

b. Clearly labelling any fragile or high-value items and informing us of any special handling requirements

c. Arranging suitable parking at collection and delivery addresses, including any permits or permissions required

d. Ensuring that access is safe, clear, and reasonably suitable for our vehicle and operatives

e. Being present, or arranging for an authorised representative to be present, throughout the loading and unloading process

7.2 You must not ask our operatives to carry out any work that falls outside the scope of normal man and van services or is unsafe, illegal, or likely to cause damage.

7.3 You are responsible for checking that all goods have been loaded and unloaded as required. We are not liable for any items left behind or taken in error if you or your representative fail to check.

8. Goods Not Accepted or Restricted

8.1 Unless we have expressly agreed in writing, we do not accept for removal or transport:

a. Illegal or stolen goods

b. Explosive, hazardous, or flammable materials, including gas bottles, fuel, chemicals, or paint

c. Perishable goods requiring temperature-controlled conditions

d. Live animals or plants

e. Cash, jewellery, watches, precious metals, or other high-value items

f. Important documents, such as passports, financial documents, or deeds

8.2 If you include any prohibited or restricted items without our prior agreement, you do so at your own risk and we shall have no liability for loss, damage, or consequences arising from their inclusion. We may remove, dispose of, or hand such items to the relevant authorities if required by law.

9. Liability and Limitations

9.1 We will use reasonable care and skill in providing the services. However, our liability is subject to the limitations set out in this section.

9.2 We are not liable for:

a. Normal wear and tear, minor scuffs, or scratches that may occur during handling and transport

b. Damage to items that were not properly packed, secured, or prepared by you

c. Damage to furniture or items that required dismantling or assembly, unless this was carried out by us and damage directly results from our negligence

d. Loss or damage arising from inherent defects, weakness, or pre-existing damage in the goods

e. Loss of data, software, or digital content

9.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable value of the damaged goods, subject to an overall cap per booking, unless you have agreed specific additional cover with us in writing.

9.4 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress.

9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded under UK law.

10. Damage to Property

10.1 You must inform our operatives immediately if you notice any damage occurring during the move and confirm this in writing as soon as reasonably possible.

10.2 We are not responsible for damage to walls, floors, doors, or fixtures where:

a. Access is particularly narrow, restricted, or hazardous

b. You have insisted that we attempt to move items despite advice that such movement may cause damage

10.3 Where we are found liable for damage to property, our liability will be limited to the reasonable cost of repair or, where repair is not possible, a reasonable contribution towards replacement, taking into account age and condition.

11. Waste Regulations and Disposal

11.1 We operate in accordance with applicable UK waste regulations. We are not a general rubbish clearance service unless this has been specifically agreed as part of your booking.

11.2 If we agree to remove unwanted items, you confirm that you have the right to dispose of those items and that they do not include hazardous or prohibited materials.

11.3 We may dispose of unwanted items at authorised waste or recycling facilities. Any associated disposal fees, including charges for certain types of items, may be passed on to you and will be explained where reasonably practicable.

11.4 We will not fly-tip or dispose of items illegally. If you ask us to act in breach of waste regulations, we will refuse, and you will remain responsible for lawful disposal.

12. Delays and Events Beyond Our Control

12.1 We will not be liable for delays or failures to perform our obligations where such delays or failures result from events beyond our reasonable control, including but not limited to severe weather, accidents, traffic congestion, road closures, breakdowns, illness, strikes, or acts of government.

12.2 If an event beyond our control occurs, we will inform you as soon as reasonably possible and, where feasible, offer to rearrange the services.

13. Complaints and Claims

13.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our operatives on the day so that we have an opportunity to address it immediately where possible.

13.2 Any formal complaint or claim relating to loss or damage must be notified to us in writing as soon as reasonably possible, providing full details and any supporting evidence.

13.3 Failure to notify us within a reasonable period may affect our ability to investigate and may reduce or extinguish any liability we may have.

14. Personal Data

14.1 We may collect and process personal data such as your name, address, and contact details for the purpose of providing our services, processing payments, and handling enquiries or complaints.

14.2 We will handle your personal data in accordance with applicable UK data protection laws and will not sell your details to third parties.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.2 No waiver by us of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach.

16.3 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.

16.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us and supersede any prior understandings or representations, whether oral or written.